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General › General
Where can I find my product’s SN ?
There is a SN label pasted on the bottom cover. The Part Number is also printed on the label. Please refer to the pictures below. [img]../M1300/F1310_ImageReader.aspx?imageid=105482[/img] [img]../M1300/F1310_ImageReader.aspx?imageid=105483[/img] [img]../M1300/F1310_ImageReader.aspx?imageid=105484[/img] Usually there is a 2nd SN label pasted in the battery slot for backup. Please refer to the below pictures. [img]../M1300/F1310_ImageReader.aspx?imageid=105488[/img] [img]../M1300/F1310_ImageReader.aspx?imageid=105486[/img] [img]../M1300/F1310_ImageReader.aspx?imageid=105487[/img]
May 06,2019
Where can I find my product’s SN ?
There is a SN label pasted on the bottom cover. The Part Number is also printed on the label. Please refer to the pictures below.




Usually there is a 2nd SN label pasted in the battery slot for backup. Please refer to the below pictures.


  
    
General › General
What are the terms and conditions for the 5-Year Bumper-to Bumper warranty?
[img]../M1300/F1310_ImageReader.aspx?imageid=108393[/img] [img]../M1300/F1310_ImageReader.aspx?imageid=108394[/img] [img]../M1300/F1310_ImageReader.aspx?imageid=108395[/img] [img]../M1300/F1310_ImageReader.aspx?imageid=108396[/img]
May 06,2019
What are the terms and conditions for the 5-Year Bumper-to Bumper warranty?




  
    
General › General
What are the terms and conditions for the 3-Year Bumper-to Bumper warranty?
[img]../M1300/F1310_ImageReader.aspx?imageid=108408[/img] [img]../M1300/F1310_ImageReader.aspx?imageid=108409[/img] [img]../M1300/F1310_ImageReader.aspx?imageid=108410[/img] [img]../M1300/F1310_ImageReader.aspx?imageid=108411[/img]
May 06,2019
What are the terms and conditions for the 3-Year Bumper-to Bumper warranty?




  
    
General › General
Quick trouble- shooting guide before sending your Getac product back for RMA
Please follow the steps below. [img]../M1300/F1310_ImageReader.aspx?imageid=108474[/img] [img]../M1300/F1310_ImageReader.aspx?imageid=108475[/img] [img]../M1300/F1310_ImageReader.aspx?imageid=108476[/img] [img]../M1300/F1310_ImageReader.aspx?imageid=108477[/img] [img]../M1300/F1310_ImageReader.aspx?imageid=108478[/img] [img]../M1300/F1310_ImageReader.aspx?imageid=108479[/img] [img]../M1300/F1310_ImageReader.aspx?imageid=108480[/img] [img]../M1300/F1310_ImageReader.aspx?imageid=108481[/img] [img]../M1300/F1310_ImageReader.aspx?imageid=108482[/img] [img]../M1300/F1310_ImageReader.aspx?imageid=108483[/img] [img]../M1300/F1310_ImageReader.aspx?imageid=108484[/img] [img]../M1300/F1310_ImageReader.aspx?imageid=108485[/img]
May 06,2019
Quick trouble- shooting guide before sending your Getac product back for RMA
Please follow the steps below.

  
    
General › General
What’s the phase-in detail for Getac UK Pack and Collect (PAC) plan in Europe?
1. Getac devices have one of the lowest failure rates in the industry and because of that we can offer our 3-year Pack & Collect Warranty cover as standard for units purchased from Apr 1st, 2016. 2. Models to be included: all Getac models, excludes X500 & X500 Server. 3. Area to be included: for European countries: EEA (Europe Economic Area + Switzerland + Norway) For details, please refer to Getac Pack & Collect (PAC) Warranty Terms & Conditions, or contact the Getac UK Service team.
May 06,2019
What’s the phase-in detail for Getac UK Pack and Collect (PAC) plan in Europe?
1. Getac devices have one of the lowest failure rates in the industry and because of that we can offer our 3-year Pack & Collect Warranty cover as standard for units purchased from Apr 1st, 2016.
2. Models to be included: all Getac models, excludes X500 & X500 Server.
3. Area to be included: for European countries: EEA (Europe Economic Area + Switzerland + Norway)
For details, please refer to Getac Pack & Collect (PAC) Warranty Terms & Conditions, or contact the Getac UK Service team.
  
    
General › General
What is the process of upgrading or downgrading a Getac Windows operating system?
Normally, Getac products need to be returned to a Getac service repair center for Windows upgrading/downgrading, which is in line with Microsoft's regulations. Please include RMA and return your Getac products to Getac service center. You can find the RMA from Getac RMA at http://rma.getac.com.
May 06,2019
What is the process of upgrading or downgrading a Getac Windows operating system?
Normally, Getac products need to be returned to a Getac service repair center for Windows upgrading/downgrading, which is in line with Microsoft's regulations. Please include RMA and return your Getac products to Getac service center. You can find the RMA from Getac RMA at http://rma.getac.com.
  
    
General › General
LCD replacement for defective pixels.
Due to the manufacturing process and TFT LCD technology characteristics, a small number of missing dots or different color dots might be subject to the TFT LCD manufacturing process.
May 05,2019
LCD replacement for defective pixels.
Due to the manufacturing process and TFT LCD technology characteristics, a small number of missing dots or different color dots might be subject to the TFT LCD manufacturing process.
  
    
General › General
Intel Active Management Technology, Intel Small Business Technology, and Intel Standard Manageability Remote Privilege Escalation.
There is an escalation of privilege vulnerability in IntelR Active Management Technology (AMT), IntelR Standard Manageability (ISM), and IntelR Small Business Technology versions firmware versions 6.x, 7.x, 8.x 9.x, 10.x, 11.0, 11.5, and 11.6 that can allow an unprivileged attacker to gain control of the manageability features provided by these products. References: INTEL-SA-00075 (Intel). Please refer to the Getac web link below for instructions on how to fix the vulnerability. [url=http://intl.getac.com/aboutgetac/activities/activities_2017051648.html]http://intl.getac.com/aboutgetac/activities/activi[/url]
May 05,2019
Intel Active Management Technology, Intel Small Business Technology, and Intel Standard Manageability Remote Privilege Escalation.
There is an escalation of privilege vulnerability in IntelR Active Management Technology (AMT), IntelR Standard Manageability (ISM), and IntelR Small Business Technology versions firmware versions 6.x, 7.x, 8.x 9.x, 10.x, 11.0, 11.5, and 11.6 that can allow an unprivileged attacker to gain control of the manageability features provided by these products. References: INTEL-SA-00075 (Intel). Please refer to the Getac web link below for instructions on how to fix the vulnerability. http://intl.getac.com/aboutgetac/activities/activi
  
    
General › General
Can I download and install the newer WLAN driver from the other Getac models?
No, we suggest not to do this, because each driver is compatible for each model. Otherwise, there might be a compatibility issue.
May 05,2019
Can I download and install the newer WLAN driver from the other Getac models?
No, we suggest not to do this, because each driver is compatible for each model. Otherwise, there might be a compatibility issue.
  
    
General › General
Non riesco a essere online il modulo 3G. Come risolvere il problema?
Assicurati che l'interruttore RF sia in posizione ON. Assicurati che il profilo 3G ed il setting APN sulla compagnia telefonica locale sia corretto. Assicurati che la scheda SIM sia inserita in NB allo spegnimento.
May 21,2012
Non riesco a essere online il modulo 3G. Come risolvere il problema?
Assicurati che l'interruttore RF sia in posizione ON.
Assicurati che il profilo 3G ed il setting APN sulla compagnia telefonica locale sia corretto.
Assicurati che la scheda SIM sia inserita in NB allo spegnimento.
  
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